Huwaiishouna provides delivery services to customers in Europe and the United States.
1. Order Processing
Orders are normally processed within 1–3 working days after successful payment.
Processing time covers order preparation before dispatch and is separate from the delivery period.
Once an order has been dispatched, tracking information may be sent to the email address provided during checkout.
2. Delivery Services
Depending on the destination and available service, orders may be shipped using established carrier services, including:
- DHL Priority
- FedEx Priority
- UPS Priority
The carrier and service used may vary according to the delivery destination and order requirements.
3. Delivery Time
The standard delivery period is approximately 3–8 working days after dispatch.
Delivery times are calculated in working days. The actual delivery date may vary depending on the destination, carrier handling and the progress of the shipment.
The estimated delivery period does not include the 1–3 working days required for order processing.
4. Tracking Notifications
Where tracking information is available, we may automatically send tracking emails to the email address provided when the order was placed.
Updates may be provided at relevant stages of delivery, including:
- Order dispatched;
- Arrival at a relevant logistics point;
- Shipment entering local delivery;
- Other significant tracking updates.
Customers should ensure that the email address provided during checkout is accurate and accessible.
5. Delayed Orders
If an order has not arrived after the standard 3–8 working day delivery period following dispatch, please contact us at:
We will review the tracking information and, where appropriate, contact the relevant carrier to investigate the shipment.
Following the circumstances and outcome of the investigation, we may arrange a full refund or replacement shipment.
6. Lost Shipments
If tracking information indicates that a shipment may have been lost, please contact us with your order number and delivery details.
We will review the shipment status and work with the relevant carrier where appropriate.
For consumers covered by mandatory consumer protection law, the applicable statutory rules concerning delivery and risk remain in effect.
7. Delivery Risk
Where we arrange delivery, the risk of loss or damage to the goods does not transfer to the consumer merely because the goods have been handed to the carrier.
For consumers in the European Union, the risk generally transfers when the consumer, or a third party designated by the consumer other than the carrier, physically acquires possession of the goods, in accordance with applicable consumer law.
8. Delivery Address
Orders are shipped to the delivery address entered by the customer during checkout.
Dispatch Address:
[XXX]
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you identify an error in your delivery information after placing an order, please contact us as soon as possible at:
9. Delivery Contact
For questions regarding shipment status, tracking information or delivery, please contact:
Email: vendors@huwaiishouna.com
Telephone: [XXX]
We aim to respond to enquiries within 24 hours.
10. Contact Information
Huwaiishouna
Company: [XXX]
Email: vendors@huwaiishouna.com
Address: [XXX]
Telephone: [XXX]
Registration No.: [XXX]
Dispatch Address: [XXX]